An overhaul is the disassembly, cleaning, lubrication, and timing calibration of the 100+ parts that comprise your watch’s movement. If parts are necessary for us to guarantee proper functionality and timing accuracy for a minimum of the next 5 years, they will be an additional charge. We always present you with a final estimate (before we perform any repairs) that lets you know upfront if parts are needed and what the final cost will be. If you decline the estimate the watch may be picked up, or will be shipped back, 100% free of charge.
We staff 11 full-time watchmakers, all of whom are either former employees of Rolex or who hold accreditation/qualifications that exceed Rolex requirements. We also have a dedicated polishing team trained to restore the original finish your Rolex had the day you bought it.
For the proper functionality and timing accuracy of your Rolex watch there is no substitute for Rolex parts. If your watch’s movement requires replacement parts only Rolex Original parts will be used. Period.
Yep, labor, parts, even the cost of shipping is covered for a full 5 years. That's half a decade that you won't need to worry about the timing accuracy or functionality of your watch.
Most watches are complete in under 5 weeks but we'll provide you a with an estimated date of completion before we begin any repairs so you can consider the turnaround time in your decision to approve or decline the repairs, but this is an estimation, not a guarantee. Watchmaking can be done quickly, or correctly, but never both.
Walk-ins are always welcome but if you aren't local (or just don't want to deal with LA traffic) complete the Label Request form to receive a free, fully insured UPS label and a free repair estimate. If the idea of shipping your watch off to a company that you've never heard of scares the living-daylights out of you, give us a call. If, after speaking with one of our dedicated service support team members, and reading our reviews online, you still feel apprehensive about us, perhaps we're not the right repair house for you.